We read every message.

Got a question about your order, how the bag works, or whether it'll fit your next trip? Our Sydney team answers every email personally — usually within a few hours on business days.

Prefer email?

Write to us directly.

For fastest support, include your order number (e.g. #1234) and photos if something's gone wrong.

support@trynexy.com

Response time Typically within a few hours, Mon–Fri 9am–5pm AEST. Weekends may take until Monday.

Where we're based Sydney, NSW · Australian-owned and operated

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Faster answers

Your question might already be answered

Before you write in, these three pages cover the top 90% of what customers ask us about.

FAQ

Warranty, the wireless pump, carry-on fit, airport security, and 11 other common questions.

Shipping

Delivery timeframes, tracking, address changes, and what to do if your package hasn't arrived.

Returns

Refunds, replacements for damaged or faulty items, and how to start a claim.