24-Month Limited Warranty
At Trynexy, we stand behind the quality and durability of our products. Every Smart Vacuum Backpack™️ comes with a 24-month limited warranty covering manufacturing defects.
What's Covered
- Faulty zippers, stitching, seams, or material defects
- Electrical malfunction of the vacuum pump (if included)
- Broken buckles, straps, or hardware caused by manufacturing defects
- Structural failures that occur under normal intended use
What's Not Covered
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear
- Damage due to over-packing
- Unauthorised repairs or modifications
- Cosmetic issues that do not affect functionality
How to Make a Claim
If you experience an issue, contact us at info@trynexy.com and include:
- Your order number
- Clear photos or a short video showing the defect
- A short description of the problem
We usually review claims within 2–3 business days and provide a repair or replacement if the defect is covered under warranty.
Our Promise
We're travellers ourselves — we know how important reliable travel gear is. If something isn't right, we'll make it right. That's the Trynexy Guarantee.